Help & Support Center

We're here to help you make the most of your Meetup Art experience. Whether you're having trouble with your account, need help organizing an event, or want to report an issue, this page has the resources you need.

Browse the sections below for quick answers, or contact our support team directly if you need personalized assistance.

Getting Started

Creating Your Account

To join the Meetup Art community:

1. Click the "Sign Up" button in the top right corner
2. Enter your email address and create a password
3. Complete your profile with your artistic interests and location
4. Verify your email address to activate your account

Account Verification Issues

If you're not receiving verification emails:

• Check your spam/junk folder
• Add hello@meetup.art to your contacts
• Wait 5-10 minutes and check again
• Contact support if the issue persists

Events & Groups

Creating Events

To create a new art event:

1. Go to your dashboard and click "Create Event"
2. Fill in event details: title, description, date, time, location
3. Set event type (workshop, exhibition, meetup, etc.)
4. Add images and specify any requirements or costs
5. Review and publish your event

Joining and Managing Groups

Groups help you connect with artists who share your interests:

• Browse groups by category or location
• Click "Join Group" to become a member
• Participate in discussions and group activities
• Group admins can manage members and content

Troubleshooting

Login Problems

If you can't log in to your account:

• Double-check your email address and password
• Clear your browser cache and cookies
• Try logging in with a different browser or device
• Use the "Forgot Password" link to reset your password
• Contact support if none of these work

Event Display Issues

If events aren't showing up correctly:

• Refresh the page or try a different browser
• Check your internet connection
• Clear your browser cache
• Disable browser extensions that might interfere
• Try using our mobile app if available

Payment Issues

For payment-related problems:

• Ensure your payment method is valid and up to date
• Check with your bank if transactions are being declined
• Contact our payment support team
• Keep records of transaction IDs for reference

Community Guidelines

To keep Meetup Art a positive and creative space, we ask all users to:

• Be respectful and supportive of other artists
• Share only original content or properly credited work
• Use appropriate language and avoid spam
• Report inappropriate content or behavior
• Follow event-specific rules and guidelines
• Use suitable, non-explicit images to promote events and courses

Violations of our community guidelines may result in content removal or account suspension. We appreciate your help in maintaining a welcoming environment for all artists.

Event and course images

Images used to promote or advertise Meetup Art courses and events must not contain full-frontal nudity, sexually explicit material, pornography, or sexualised imagery. Organisers must use suitable, non-explicit promotional images. Event and course images are checked automatically when they are uploaded, and an image that does not meet this standard cannot be used — you will be asked to choose a different one.

This applies specifically to the promotional imagery attached to a course or event, because those images appear in public search results, on our homepage and in link previews. It does not prohibit artistic nudity elsewhere on Meetup Art: life models' own profiles and portfolios, artists' portfolios and reference material may include it where the relevant platform rules permit.

Images containing nudity

Images that contain visible nudity are hidden by default for everyone, including visitors who are not logged in. Use Site options in the top navigation to turn on "Show images with nudity". Concealed nudes — figures that are unclothed but whose private anatomy is not visible — are not treated as nudity for this setting. The choice is stored in a cookie while you are logged out, and against your account once you sign in.

Privacy & Security

Your privacy and security are important to us:

• We use industry-standard encryption for data protection
• Never share your password with others
• Be cautious of suspicious emails or messages
• Review our Privacy Policy for detailed information
• Contact us immediately if you suspect unauthorized account access

Contact Support

Can't find what you're looking for? Our support team is here to help. Choose the best way to reach us based on your issue:

General Support

For general questions, account help, or feature requests:

Technical Issues

For bugs, errors, or technical problems:

Social Media

Follow us for updates and community highlights:

Response Time: We typically respond to support inquiries within 24-48 hours during business days.

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT