Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds and cancellations are handled on the Meetup Art platform, operated by Rabbits Foot Limited. We aim to be fair and transparent in all refund matters.

All payments on Meetup Art are processed securely through our payment partner, Mollie. By making a purchase on our platform, you agree to this policy.

Event Ticket Refunds

Cancellation by You

If you wish to cancel your attendance at an event, the following refund terms apply:

• More than 48 hours before the event: You may request a full refund by contacting us at hello@meetup.art.
• Less than 48 hours before the event: Refunds are at the discretion of the event organiser. We will facilitate communication between you and the organiser to resolve the matter.
• After the event has started: No refunds will be issued for events that have already commenced, unless the event was significantly different from its description.

Cancellation by the Organiser

If an event is cancelled by the organiser:

• You will receive a full refund automatically to your original payment method.
• Refunds will be processed within 5-10 business days, depending on your bank or card provider.
• You will be notified by email of the cancellation and refund.

Event Changes

If an event is significantly changed (e.g. date, time, or venue), you may request a full refund if the changes mean you can no longer attend. Contact us within 7 days of being notified of the change.

Pro Subscription Cancellations

Our Pro subscription can be cancelled at any time:

• How to cancel:Go to your Account Settings and select "Cancel Subscription", or contact us at hello@meetup.art.
• When cancellation takes effect: Your Pro features will remain active until the end of your current billing period (monthly or yearly).
• Refunds for subscriptions: We do not offer partial refunds for unused portions of a billing period. If you cancel, you will not be charged for future periods.
• Annual subscriptions: If you cancel an annual subscription within 14 days of purchase and have not used any Pro-only features, you may request a full refund.

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at hello@meetup.art with the subject line "Refund Request".
2. Include your full name, the email address associated with your account, and details of the purchase (event name and date, or subscription type).
3. Provide a brief reason for your refund request.
4. We will review your request and respond within 5 business days.

Refund Processing

When a refund is approved:

• Refunds are processed via Mollie to your original payment method (credit card, debit card).
• Processing typically takes 5-10 business days to appear on your statement, depending on your bank or card issuer.
• You will receive an email confirmation when the refund has been initiated.
• Refunds are issued in the same currency as the original payment (GBP).

Exceptions

Refunds will not be provided in the following circumstances:

• Failure to attend an event without prior cancellation ("no-shows")
• Events that were attended in full
• Requests made more than 30 days after the event or purchase date
• Cases where the user has violated our Terms of Service

Your Consumer Rights

This policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015. Where our policy provides less protection than the law, your statutory rights will take precedence.

Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

We will respond to refund inquiries within 5 business days.